Terms & Conditions

The Brew Company A/S
Kasmosevej 3
5500 Middelfart
Denmark
Tel.: +45 63 40 01 24
CVR: 31173353

Order

In order to make a purchase on our website, you must purchase items for at least 29 DKK incl. VAT. From the product overview in your shopping cart, the order can be adjusted before continuing the purchase. Once you have approved your payment, you will receive an order confirmation on your mail. Your invoice and delivery information will be sent by email as soon as your order is packed and ready for delivery.

When you place an order, we will check to see if there are enough items in stock. There may be situations where we must discard goods in the warehouse if the quality of the goods does not meet our quality requirements. In this situation we will not be able to deliver all the desired items within the specified time frame.

At time of an order placement, inventory is checked for two days in advance. If you order for later delivery, there is a risk that the goods will have expired or be unavailable at the time of delivery.

Items may not be purchased on our website with the intend of resale.

Payment

The Brew Company A/S accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Maestro, and Paypal.

Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or indicated by your order.

All amounts on the website are inclusive of VAT. The website uses the following currencies for pricing: Danish Kroner (DKK), Euro (EUR).

The Brew Company A/S uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and cannot be read by other third parties. The Brew Company A/S’s own website also uses encryption with SSL protocol.

Delivery

Delivery time for your order is 4-7 business days depending on the destination country. For deliveries in Denmark delivery time is 2-3 business days.

The Brew Company A/S delivers with the following: GLS - Private, GLS - Parcel shop, DAO - Parcel shop. The freight is calculated by weight.

You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.

Cancellation and Compensation

In accordance with The Consumer Rights Directive, there is no right of cancellation for items that deteriorates quickly such as coffee and tea.

In order to use your right of cancellation of non-food items, you must return the product in original packaging to The Brew Company A/S, Kasmosevej 3, 5500 Middelfart, within 14 days of receipt of the goods. In addition, you must make us aware of your request through mail contact@brew-company.com. Any costs in connection with the return lie solely on you as the consumer.

A 2 year guarantee is granted on all EU purchases. The warranty applies to defects in materials and fabrication. The complaint waivers for improper or unusual operation of the product.

Complaints concerning defects must be notified to The Brew Company A/S in a timely manner after receipt of the goods. Here a maximum of two months in considered reasonable time unless otherwise agreed.

In order to use your right of complaint, please contact contact@brew-company.com and express your wish for complaint. The Brew Company A/S covers the cost of return of defect products if reasonable.

Disclaimer

Seller is not liable for direct or indirect loss as a result of the goods arriving late or if the items ordered suffer from defects, when the delay or defects are caused by the buyer or if circumstances are beyond the control of the company.

This may for example be due to war, rebellion, fire, government intervention, seizure, currency restrictions, labor conflicts of all kinds, including strike and lockout or the like.

Furthermore, it is the customer's responsibility to provide the correct shipping address. Furthermore, it is the responsibility of the customer that the correct name is visible at the shipping address. so the package can be delivered. Should the package return on this basis, it is the customer's responsibility to pay the additional shipping costs. The customer should contact contact@brew-company.com as soon as the error is discovered so that a solution can be found.

Customer & Privacy Policy

We do not resell personal information and do not disclose your personal information to others. Your information is only registered in our customer directory. You can ask to have your information deleted at any time.

In order for you to enter into an agreement with The Brew Company A/S, we need the following information: Name, address, phone number and email. We make the registration of your personal information for the sole purpose of delivering the item to you. The personal data are registered with The Brew Company A/S and are kept for up to five years after which the information is deleted.

When collecting personal information through our website, we ensure that it is always done with your consent so that you are informed of exactly what information is collected and why. The director and employees of The Brew Company A/S have access to the information that is registered about you. The data manager of The Brew Company A/S is: Ulrik Skovgaard Rasmussen.

As registered with The Brew Company A/S, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. You have these rights in accordance with the Personal Data Act and contact you in this connection to contact@brew-company.com.

Cookies are used on our website to optimize the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time. How you do this depends on your browser. We use a log statistic on our website, which means that a statistics system collects information that can provide a statistical view of how many visitors we have, where they come from and where on the site they bounce, etc. The log statistics are only used for optimizing The Brew Company A/S’s website.